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Director, Account Management - Avendra in Rockville, MD at Aramark

Date Posted: 12/13/2018

Job Snapshot

  • Employee Type:
  • Location:
    Rockville, MD
  • Job Type:
  • Experience:
    At least 10 year(s)
  • Date Posted:

Job Description


About Aramark
Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world’s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world.  Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities.  Aramark is recognized as one of the World’s Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at or connect with us on Facebook and Twitter.


Position Summary.   The Director is the primary Avendra representative dedicated to managing the comprehensive business relationships with a group of Avendra’s key clients. The Director strives to understand each client’s business strategy, business objectives and goals, and builds deep account relationships from a service and economic perspective, ensuring high customer satisfaction with existing Avendra programs and greater penetration of Avendra offerings.  The Director is responsible for designing and executing comprehensive account plans which ultimately retain clients long-term, by delivering Avendra value (resources, expertise, and services) appropriately aligned with client goals and objectives.

Position Reports to VP, Account Management

Primary Responsibilities

  • Establish and maintain excellent relationships with key client contacts within corporate level
    • Lead the business relationship with a complete understanding of the business points including contract terms, financial/legal obligations, and profitability
    • Successfully renew client contracts with Avendra
    • Assure connectivity between the client’s infrastructure and Avendra’s competencies – key influencer awareness, exposure, and satisfaction
  • Develop and implement account client plans, which accurately assess client business strategy, goals and objectives and allocate Avendra resources against various objectives to increase participation, satisfaction and retention
    • Identify and measure results against objectives
  • Facilitate communication on strategy, priorities and initiatives to appropriate support organizations (Avendra Field Support, Customer Service, Q.A., Account Planning and Analysis, Strategic contracting, iBE, etc.) within Avendra, and with Avendra’s outsourced partnerships (example: P2P providers or F&B Operational Consultants)
    • Manage activities and projects for desired results for client and Avendra



Role Requirements

  • Ability to establish and maintain strong working relationships with the appropriate corporate office support and executive suite
  • The ability to balance being an advocate for the clients’ interests with implementing Avendra’s goals with the customer
  • Ability to “make things happen”, either in troubleshooting role or in analyzing, identifying, or implementing an increase in the penetration of Avendra’s offerings
  • Excellent communication and organizational skills
  • Strong analytical skills, presentation skills, and F&B knowledge preferred


Overnight Travel Requirements.  Type: All modes of transportation, percentage 25-50%, length: 1-2 nights


Years of Relevant Experience.    10 or more years of experience

Education Requirements.   BS/BA in relevant field required.  Master’s degree preferred

Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran